Reports
Pre-registered methodology now, aggregate findings as the data matures. Free to cite.
The Cancellation Gap. The federal click-to-cancel rule has been dead for thirteen months. Roughly two in three Americans live somewhere that does not require a business to let them cancel the way they signed up.
The Billing Error Baseline. Published estimates of medical billing errors range from 7 percent to 80 percent. Here is why, which numbers are defensible, and what we will measure.
The Benefits Gap. Twelve percent of SNAP-eligible individuals do not enroll. LIHEAP reaches roughly one in five eligible households. What is known, and what we will measure.
The Class Action Claim Rate Gap. Class action settlements paid out a record $79 billion in 2025. The median consumer claim rate is 9 percent. What is known, and what we will measure.
The Subscription Creep Index. Americans underestimate their subscription spending by 40 percent. Two-thirds have seen a price increase in the past year. Our multi-year measurement approach.
New reports are pre-registered with methodology and target release date before measurement begins. When the aggregate data exists, the full report ships and references the pre-registration. Read the methodology.